Returns & Refunds Policy

At Lothian Woodworks, every item is designed and made with care. If there’s an issue with your order, please get in touch and we’ll do our best to help.

Custom & Personalised Orders

Many of our products are made to order or personalised specifically for you. Because of this, custom or personalised items cannot normally be returned or refunded unless they arrive damaged, faulty, or incorrect.
Please double-check all spelling, sizes, and custom details before placing your order.

Non-Personalised Items

Non-personalised items may be returned within 14 days of delivery, provided they are unused and returned in their original condition.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photographs of the issue.
We will work with you to resolve the problem as quickly as possible through a replacement, repair, or refund where appropriate.

Refunds

Once returned items have been received and inspected, approved refunds will be processed back to the original payment method.
Please allow several working days for your bank or payment provider to process the refund.

Contact

If you have any questions about your order or this policy, please contact:
lothian.woodworks@gmail.com
Lothian Woodworks
Scotland.